Contact Us

Please feel free to contact Chayu Limited by any of the following methods:



Ambe House
Commerce Way
VAT No: GB 982080022


Email Policy

We can offer quality support and advice via e-mail and you will receive a personal response within 1 working day.

For the most efficient and effective service we ask all customers to contact us by by using the contact form below. All emails will be endeavoured to be answered by the end of the business day.

Please include your order id on the form, wherever possible. This will allow us to handle your queries much more efficiently.

Emails are read between the business hours of 9am till 6pm Monday to Friday. We aim to reply to all emails within 24 hours, however during holiday periods and the weekend there may be a slight delay in answering your queries.

Not Receiving Replies?

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider, e-mail client (e.g. Outlook, Mail) or web-based email service (such as Hotmail, Gmail or Yahoo) may be blocking e-mail from If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.

Chayu Ltd is not associated / affiliated with any other companies trading from or registered at Commerce Way, Edenbridge TN8 6ED.